General conditions of Sale
1. Summary of the main conditions of sale.
1.1. These General Conditions regulate the remote sales service of Products, as defined below, on the website www.dextermilano.com (hereinafter the Site) by DEXTER Milano Srl (hereinafter the Service) based in Milan, Piazza Piemonte 10, registered in the Milan Company Register under no. MI-1925137, CF and VAT number 06947000961, (hereinafter DEXTER Milan or the Seller).
1.2. Before making your purchase, we invite you to read these General Conditions of Sale in full; However, we indicate below the main terms and conditions of the Service:
ADDRESSEES: exclusively consumers (natural persons acting for purposes not related to their own commercial, entrepreneurial or professional activity possibly carried out) of age and residing in one of the following countries: Italy, the Republic of San Marino and the Vatican City.
PRICE AND PRESENTATION OF PRODUCTS: the prices of the Products are expressed in Euros, include VAT and DO NOT include shipping costs. The images of the Products offered for sale on the Site may not correspond to the real ones due to the Internet browser and monitor used.
PURCHASE METHOD: to purchase one or more Products, a Purchase Order (which is valid as a contractual proposal) must be carefully completed and sent electronically to the Seller, which summarizes the information on the essential characteristics of each Product ordered and the relative price, the means of payment, delivery methods and shipping costs. By submitting the Purchase Order, you confirm that you know and accept the General Conditions of Sale.
ORDER FULFILLMENT: after receiving the Purchase Order, DEXTER Milano sends confirmation of its acceptance or indicates the reasons why the order will not be processed. The shipment takes place only after the regular registration of the payment within 30 days of receipt of the Purchase Order. In case of purchase of Products belonging to distinct product categories through a single order, the Products may be delivered to you at different times.
GUARANTEES: all the Products available on www.dextermilano.com are guaranteed for lack of conformity manifested within two years of delivery.
RIGHT OF WITHDRAWAL: You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days from the day of receipt of the Products purchased on dextermilano.com. On how to exercise this right, see article 8.
PERSONAL DATA: for information on the methods and purposes with which your data are collected and used, please read the privacy policy carefully published on this site.
For any information relating to the purchase of products through the Site, you can also contact the DEXTER Milan Customer Service by sending an e-mail to the address shop@dextermilano.com .
2. Exclusive Recipients of the Service.
Recipients of the Service are exclusively those who possess cumulatively the following requirements: (a) consumers (pursuant to and for the purposes of Legislative Decree 206/2005) understood as natural persons who purchase Products on www.dextermilano.com with purposes not related to any commercial, entrepreneurial or professional activity carried out; (b) adults (according to the laws of their country of origin); is (c) resident in one of the following states: Italy, the Republic of San Marino and the Vatican City.
3. Information and price of products.
The products available on the website www.dextermilano.com are jewelry, accessories, leather goods, articles and accessories for writing and the like (hereinafter the Products). All information on the essential characteristics of the Products is provided in the identification card of each of them.
The prices of the Products are expressed in Euros and include VAT. Shipping costs are excluded, unless otherwise expressly indicated. The prices indicated on the Site may be subject to updates, therefore we invite you to check the final sale price before submitting the relevant Purchase Order.
4. How to conclude the purchase contract.
4.1 To conclude the purchase contract for one or more Products on www.dextermilano.com, after selecting the Product or Products of your interest, you must first fill in and transmit to the Seller electronically a Purchase Order of the selected Products in format electronic (which is valid as a contractual proposal), indicating the Products for which the purchase is requested, the chosen payment method and some of your personal data necessary for delivery (hereinafter the Purchase Order).
4.2. The Purchase Order consists of a “personal data” screen in which the user must indicate the personal data necessary for delivery and a screen for selecting and activating the chosen payment method (as better indicated in Article 5 which follows). The Purchase Order also contains a summary: information on the essential characteristics of each Product ordered and the relative price (including VAT), the means of payment available to purchase each Product, the methods of delivery of the Products and shipping cost.
Before confirming the purchase request for the Products, by transmitting the Purchase Order, you will be asked to carefully read the information contained therein to correct any errors or omissions (and to print or store a copy) and to read and accept these General Conditions of Sale and the information relating to the processing of your personal data.
4.3. The Purchase Order will be filed in our database for the period of time necessary to process the orders (and in any case within the terms of the law). You can access your Purchase Order at any time, to monitor its status by connecting to the Site and accessing the “my orders” section on your personal page.
4.4. The contract is concluded when the Seller receives and accepts, electronically, his Purchase Order, after verifying the correctness of the data relating to his order. The Seller may not process the Purchase Orders: (a) which do not give sufficient guarantees of solvency or which are incomplete or incorrect, or (b) in case of unavailability of the Products (if they are no longer available or on sale). In these cases, DEXTER Milano will promptly inform you (and in any case within thirty days from the day following that in which DEXTER Milano will have received your Purchase Order) by e-mail that the contract is not concluded, specifying the reasons. . If you have already paid the price of the Product and the shipping costs, you will be refunded the corresponding amount (as better indicated in the following article 5).
In the event that DEXTER Milano intends to conclude the contract, it will send you, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the Purchase Order (General Conditions of Sale, Information on the of withdrawal, the information relating to the essential characteristics of the product and the detailed indication of the price, means of payment and delivery costs).
5. Terms of payment
5.1. When submitting the Purchase Order, you will be asked to choose one of the following methods of payment for the Products:
to) PayPal;
5.2. In the event of a purchase using the PayPal payment method, at the conclusion of the procedure for completing the Purchase Order, you will be automatically directed to the PayPal login page. In this way, the amount relating to the order will be charged to your PayPal account upon receipt of the order by DEXTER Milano.
In case of subsequent cancellation of the order, the refunded amount will be credited to your PayPal account. Under no circumstances will DEXTER Milano be held responsible for any damages, direct or indirect, caused by delays in PayPal’s failure to release the amount committed.
At any stage of the purchase process on the site www.dextermilano.com , DEXTER Milano is able to access and know your financial information. For each transaction made with the PayPal account, you will therefore receive a confirmation e-mail directly from PayPal.
6. Shipping and delivery of the Products
6.1. The shipment of the Products is made to the address indicated in the Purchase Order only after the regular registration of the payment of the relative order and upon payment of the price. No deliveries will be made to post office boxes. Except as provided for in article 4.4 above, DEXTER Milano will ship the Products no later than 30 days from the day following that on which DEXTER Milano has received the Purchase Order.
6.2. We ship in Italy and abroad.
Deliveries in Italy will be completed within 5 working days from the date of shipment, with the exception of Saturdays, Sundays and holidays in general. International deliveries will be completed within 10 working days from the shipping date. The delivery terms just indicated are to be considered purely indicative, DEXTER Milano will not be in any way responsible for any delivery delays due to causes not attributable to it.
6.3. In case of purchase of Products belonging to distinct product categories through a single order, the Products may be delivered to you at different times.
7. Product quality and guarantees.
7.1. . The Seller does not sell used Products or Products of lower quality than the corresponding standards offered on the market. You are aware and agree that the images and colors of the Products offered for sale on the Site may however not correspond to the real ones due to the Internet browser and monitor used.
7.2. All Products available on www.dextermilano.com are guaranteed for lack of conformity manifested within two years of delivery. Instead, please contact our customer service by sending an e-mail to the following address shop@dextermilano.com within two months from the discovery of the defects, to obtain further information on how to exercise the guarantee.
In any case, for the correct exercise of the guarantee, the Products must be returned in their original packaging, together with the invoice, and any accessories.
DEXTER Milano reserves the right to verify the existence of the reported defect and to carry out the repair or replacement only after this check. If, following this verification, the defect does not result in a lack of conformity, the Seller reserves the right to charge the Customer for the costs of verification, restoration and transport.
8. Right of withdrawal
8.1. You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days from the day of receipt of the Products purchased on www.dextermilano.com .
To withdraw from the contract, you must first send an e-mail to the address shop@dextermilano.com , to obtain authorization to return and must subsequently return the Products to the address that will be indicated to you by e-mail, delivering them to the courier for shipment within ten (10) working days from the date on which you received the Products.
You will be responsible for the shipping costs, including liability in case of loss or damage to the Products.
8.2. The right of withdrawal – in addition to compliance with the terms and methods described in point 8.1 above – is understood to be exercised correctly if the following conditions are also fully met:
a) The Returns Form must be correctly filled in, indicating the authorization code returned by DEXTER Milano and sent together with the product – accompanied by the purchase invoice – within ten (10) working days from the date of receipt of the Products by registered letter with return receipt sent to DEXTER Milano Srl Piazza Piemonte 10, Milan 20145.
The right of withdrawal can be exercised within the same term, also by sending an e-mail to the address shop@dextermilano.com confirmed by registered letter with acknowledgment of receipt – accompanied by the purchase invoice – sent within the following forty-eight (48) hours;
b) The Products must not have been used, worn, washed or damaged;
c) The Products must be returned in intact packaging, properly sealed with packaging and contents intact, original and complete;
d) The returned Products must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept Products of the same order, returned and shipped at different times.
8.3. If the right of withdrawal is exercised following the methods and terms indicated in this paragraph 8, the Seller will refund any sums already collected for the purchase of the Products.
The sums will be reimbursed as soon as possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal. The Seller will activate the reimbursement procedures pursuant to paragraph 9 below, once the correct execution of the terms and conditions indicated above has been verified.
8.4. If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph 8, you will not be entitled to a refund of the sums already paid to the Seller; however, you can get back the Products, at your expense, in the state in which they were returned to the Seller. Otherwise, the Seller may keep the Products, in addition to the sums already paid for their purchase.
9. Refund times and methods
9.1. After the return of the Products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 8.1. and 8.2. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation of acceptance of the Products thus returned.
9.2. Whatever the payment method you use, the refund procedure is activated by the Seller as quickly as possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, after verifying the correct execution of your right of withdrawal and acceptance of the returned Products.
9.3. If there is no correspondence between the recipient of the Products indicated in the Purchase Order and whoever made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.
10. Intellectual Property Rights
The “DEXTER Milano” trademark as well as all other trademarks, whether registered or not, and all other distinctive signs such as company names, commercial names and names, illustrations, images, logos, registered and unregistered designs, copyrights and patents ( “Intellectual Property Rights”), which appear on the Products or otherwise reproduced on the website www.dextermilano.com , on accessories or packaging, are and remain the exclusive property of DEXTER Milano. Any reproduction, even partial, any modification or use of the Intellectual Property Rights, for any reason and in any form, without the prior written authorization of DEXTER Milano, is absolutely prohibited. Any combination or use in conjunction with any other trademark, symbol, logo and more generally any other distinctive sign capable of forming a complex sign is also prohibited.
11. Major force
DEXTER Milano will be relieved of any contractual obligation to do or deliver and will not be required to pay any indemnity in the event of force majeure events that prevent the fulfillment of its obligations, such as, but not limited to, riots, riots, riots. social, telephone or computer breakdowns or serious damage to the security and operation of the internet, strikes and impossibility of supplying Products and materials.
12. Privacy
For information on the methods and purposes with which your data are collected and used, please read the privacy policy published on this site carefully.
13. Applicable law and dispute resolution
13.1 The General Conditions of Sale are governed by Italian law and, in particular, by Legislative Decree 6 September 2005 n. 206 (Consumer Code) with specific reference to the legislation on distance contracts and by Legislative Decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
13.2. In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, the full adhesion and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on RisolviOnline regulations or to send a conciliation request, you can access www.risolvionline.com.
14. Periodic update
The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.dextermilano.com . We therefore invite you to periodically consult this section to check for any updates